All products being returned under this RMA must be shipped PREPAID. If the repair is done under warranty, SIS will return the product to the customer by Ground Service at no charge. Other shipping methods will be paid for by the Customer. The Customer will pay for the return shipping costs for non-warranty repairs. The RMA number MUST be on the return package label (DO NOT WRITE THE RMA NUMBER ON THE BOX) or package will be refused and returned to Customer. Do not use the product box as the shipping box. Contents of the package must match the information on the RMA form or the package will be returned as is. Products being returned for credit or exchange MUST be in the original box with all accessories, manuals, and/or software and in UNOPENED condition. RMA number valid for 14 days.
* All items returning for a sales credit or exchange may be subject to at least 15% restocking fee per our Terms and Conditions (SIS return policy).
